SOFTWARE:
PC/MS-DOS, Lotus Products, Novell 2.15,2.2,3.11,3.12,4.x, Windows NT 3.5,4.0. Lan Administration installation and troubleshooting, Accounting packages, word processing packages, and other industry standard software: Lotus 123, WordPerfect, Realworld Accounting, Peachtree Complete II and III, Smart Intergrated Software, Symantec Q&A, PFS First Choice, File, Professional Write, LAN Link, Novell 2.15,3.x and 4.x, Dbase III+, WordStar, MS/PC DOS 3.30-6.22, PageMaker Mac and PC, MultiMate Advantage,, 10 Net Network Operating System, Quicken, Lotus Magellan, Norton Utilities, Communications software, Windows 3.x, Windows for Workgroups 3.11, HP Openview, Arc serve, Sbackup, OCR software, Microsoft Office, GIS Software, Windows 95, Windows NT Internet Servers, Windows NT 3.51,4.x Server and Ws, Ms Exchange, Netscape, MS Office 97, Winframe, Oracle Financials.

EDUCATION:

State University of New York at Stony Brook, NY Engineering Science Degree BS 

Novell Communications and Service and support October 93, passed two tests toward Novell CNE. Novell 4.1 Certification courses. Windows NT Workstation and Server support courses.  Windows NT 3.51 and 4.0(beta).  

Computer Learning Center: Novell 4.1 certification and Windows NT and Workstation courses. Windows NT 3.51 and 4.0(beta)

EXPERIENCE:

7/97 to present
Principal
D&M Consulting, Germantown MD

Provide small to medium companies with advice, support, troubleshooting and installs for networks and PC based systems.

11/96 to 3/97
Network Engineer
Lockheed Martin, Manassas, VA

Migrated data and 200 users from a private domain to the main domain of the facility.  This included regrouping user groups, removing trusts, transferring privileges to new server, upgrading workstations to logon to new domain (windows 3.11, NT Workstation 3.51, Windows 95).  Supported Lotus Notes. Used SMS to download software packages.  Worked closely with the help desk as second line support.  

12/94 to 9/95
Network Engineer
Digital Equipment Corp, Shrewsbury, MA

Testing high capacity disk drives server storage systems. Testing with Novell 3.12 and 4.x,Windows NT3.5. Testing of RAID storage subsystems. Tested fast-wide SCSI. Debugged with SCSI Analyzers. Testing of new drives, CDs, Backup devices, and Optical drives for bug free operations. Provided customer support for devices and Novell operation system problems.  Downloaded and debugged SCSI codes.  Provided on-site support and problem solving.  Set up equipment for trade shows. Wrote test plans and reported the results to management. Implemented PCI solutions and discover problems with it's implementation. Worked with other departments to solve problems.


3/94 to 10/94
Systems Analyst
Powder House Mortgage Company, Inc, Cambridge, MA

Installed and implemented Mortgageflex front end processor (Mortgageflex). Supported 50 user Novell Network(312).  Supervised implementation of software system.  Corrected problems with the existing Novell (3.12) network.  Trained end users on use of Paradox, Microsoft Works, Microsoft Windows, Lotus Amipro, Microsoft Publisher, Mortgageflex. Installed third party print server (netport, etc)
Expanded network (10baseT).  Performed required hardware and software repairs.

9/86 to 2/93
Principal
Computer Eaze, Woburn, MA

Advised clients who did not have computer systems what to buy. Performed the needs analysis to find out what they were trying to do and match the correct hardware, software networks to get the job done. In addition installed the hardware and software, trained the end users.  Supplied impartial advice to customers who had several quotes on their desk and did not know which one would be best for their company. Performed emergency service calls when they computer crashed and they had to get it back working.

- Trained end users on a one-to one basis on customer site and off hours.

- Trained end users with a phobia about computers and got them to love it.

- Helped clients over the phone solve computer problems.

- Installed computerized accounting systems.  Trained the accounting personnel to use the system and convert from a manual system.

I have a sixth sense about computers (e.g., install most software without even looking at the manuals.) Troubleshooting bizarre problems without using any technical support. I love the challenge of working on difficult problems.